PAYMENT METHODS AND LIABILITY

When coming to Uganda one thing to do is book cars, drivers, permits and hotel, in most cases some of these are compulsory and need down payments like Gorilla permits. Though most agencies will ask you to pay on arrival the other monies they will tell you to send the money for permits.

Each agency has its own methods of payments like 50% on arrival and the rest at the end of the trip but that’s for a long term agreement like a month.

Sending some money through the companies accounts mostly for booking hotels and permits are they require advance payments. And the balance paid on arrival.

If written acceptance is not received from a client most agencies assume acceptance of the Terms and Conditions they have put on their website as valid even if not read.

Credit and debit cards are used also to pay these services though most agencies do not use credit cards as Uganda is still a developing country it may take long to receive the money or the card be swiped twice that may cause issues with the client and the agency. however not all companies get issues some perfectly use these services well.

 

LIABILITY

Travel agencies in Uganda will claim no responsibility for any loss, damage, accident, injury, sickness or schedule change due to weather, strike or any other cause beyond their control.

Making every effort to safeguard customers and their personal property, but cannot be held responsible for personal events beyond the tour operators control, or to damage sustained by tourists including those occurring outside the touring program. Acting in good faith, and cannot be held responsible for any agent, hotel, tour guide or any other person’s or company’s acts, defaults or delays. 

Therefore you’re advised to have comprehensive travel insurance to meet all contingencies,medical and all the insurance necessary for your travel.

In case of any accidents insurance companies will only compensate the company if you take time to report in time to the insurance brokers given to you and the police near by to validate your statements,other wise you will be forced to pay the whole claim your self.

For small claims like flat tires the companies will give you guidelines on how to go over it as they refund you back. most agencies have a limit on how much dollars or shillings you can use for them to compensate you.